6 December, 2017
Effective Knowledge Transfer Strategies
Edge Testing have a long history of parachuting into client projects at short notice, and quickly becoming integral members of the project. One key to this is effective knowledge transfer, and over the years Edge have become masters of the art.
Effective Knowledge Management hinges on getting the right knowledge to the right person at the right time. But how do we do this?
1) Face to Face Meetings
First port of call is a walkthrough of the software and systems with the development managers and staff. We will be involved in relevant meetings to understand the current view of the project, gaining knowledge on the solution and any areas of particular concern,
Where possible, we will pair Edge staff with client development staff, to gain hands-on experience.
2) Central Knowledge Stores
When Edge join a project, we organise a central knowledge store, which is organised into business areas as required, and easily accessible to all team members.
We will then work with the project literature to create guides for Edge staff, with database diagrams, examples of useful SQL code, and flow charts of system and database flow.
The knowledge store will include manuals, work documentation, and other literature from the client, and helpful trouble shooting FAQs.
It will also have a direct email link to people that have had the problem previously, so that, in an emergency, the problem can be talked through and debated personally
Our goal will be to find the solution to the problem inside the team, which in turn will free up client staff – We pride ourselves on being as self-contained and self-running as humanly possible.
Building up this knowledge base allows Edge team members to quickly slot into the project and be up and working, adding value. This takes much of the on-boarding process for new Testers away from the client team members.
3) Regular Meetings between Lead Testers and Internal Development Staff
It is important to Edge and our clients to make sure that each Edge team member knows what they are doing, and where they fit in the project team. Continuous collaboration with the client and ensuring documentation is kept up to date all help maintain a streamlined testing process.
Knowledge Transfer, between client and Edge team members, and also between Edge team members themselves, especially at the beginning of the project, is key to integrating into the client work. Over the ten years that Edge has been in operation, we have become experts in this art.
By Shaun McClure - Test Analyst, Edge Testing
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